Account & Data Deletion | StarUp Rewards

This page explains how you can request deletion of your StarUp Rewards account and associated data.

1 How to request deletion

Use this form to request deletion of a StarUp Rewards account and associated data. We will verify that you are authorized to make the request before acting on it.

Your name

Your email address

Email used for the StarUp account

This may be the same as your email above.

Anything else that may help us locate the account (optional)

Please do not include children’s full names or other sensitive information.

I confirm that I am the account holder or an authorized parent or guardian, and I request deletion of the identified account and associated data.

Submitting this form creates a request; it does not immediately delete the account. We aim to process complete requests within 30 days.

2 Data that will be deleted

When you request deletion, we will delete or anonymize the following data associated with your account:

Parent account information (name, email, profile details).
Child profiles and family configuration.
Tasks, schedules, progress, and reward history linked to your family.
Photos uploaded as task evidence.
Notifications and in-app messages related to your account.

3 Data that may be kept

In some cases we may keep limited information, even after you request deletion, when we have a legal or legitimate business reason to do so. For example:

Transaction and subscription records that we are required to keep for tax, accounting, or legal purposes.
Security, fraud-prevention, and audit logs kept for a limited time.
Aggregated or anonymized analytics data that can no longer be linked to you or your family.
Encrypted backups that will be automatically overwritten after their normal retention period.

Questions about account or data deletion?

Account & Data Deletion.

1 How to request deletion

2 Data that will be deleted

3 Data that may be kept